Technical Support Administrator

The position offers exposure to a busy technical environment, regular customer contact and the opportunity to help improve service processes.

• Provide general administrative support to the Technical Department.
• Log, assign, track and follow up on technical support tickets.
• Keep customers updated on the progress of their queries.
• Act as the link between customers and the technical team.
• Monitor shared emails and respond or redirect queries promptly.
• Scan, upload, organise and file documents.
• Answer, screen and forward telephone calls.
• Sort and distribute incoming correspondence.
• Assist with travel and accommodation bookings.
• Support colleagues with day-to-day administrative tasks.
• Handle customer and personal information confidentially.
• Help identify simple ways to improve internal processes and service levels.
• Provide professional service to customers and suppliers.

• Previous experience in administration, customer service or support coordination.
• Strong computer and email skills.
• Good document management and filing ability.
• Able to manage several tickets, queries and deadlines at once.
• Clear written and verbal communication skills.
• Comfortable working with customers and technical staff.

• In line with the employers Employment Equity Plan, preference will be given to qualified African, Coloured or Indian Females or Indian Males candidates who are under-represented in the branch at this occupational level. All suitably qualified candidates are welcome to apply

• Matric or an equivalent qualification.
• A certificate or diploma in administration would be advantageous.

• Organised and dependable.
• Helpful and customer focused.
• Calm under pressure.
• Detail oriented.
• Able to follow up without being reminded.
• Respectful of confidential information.
• Positive team player with a practical mindset.

Salary

The proposed salary for the role is R9k - R13k per month - the final offer will depend on qualifications, experience and skills.