[ref. m03395821] Data Analyst – Debt Collection Call Centre
Scorpex Recruitment Johannesburg
Department: Collections
Location: Roodepoort
buckets).
o Monitor agent performance metrics and operational efficiency.
o Generate daily, weekly, and monthly collection performance reports.
o Codifying and automation of reports
o Innovative ways of improving data quality
o Work in hand in hand with external partners (CPB etc)
o Systems Experience- Excalibur System (Predictive dialler; Power dialler; Click and
Location: Roodepoort
Salary: R10 000 R15 000 (dependant on experience)
Key Responsibilities: o Data Analysis & Reporting
o Analyse debtor behaviour and payment patterns.
o Track and report on collections KPIs (e.g., PTP rate, contact rate, conversion, agingbuckets).
o Monitor agent performance metrics and operational efficiency.
o Generate daily, weekly, and monthly collection performance reports.
o Codifying and automation of reports
o Innovative ways of improving data quality
o Work in hand in hand with external partners (CPB etc)
Data Management
Qualifications: o Matric
o Degree or Diploma in Data Analytics, R language and Python
Experience: o 23 years of experience in working with big data, analytics and coding
o Experience in a debt collection or call centre environment.o Systems Experience- Excalibur System (Predictive dialler; Power dialler; Click and
dial) and Client systems (Solar; Sap; Moonsoft; Sage)
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