Senior Business Analyst x 3 - Fintech - Cape town

We are recruiting three Senior Business Analysts to join a growing credit division.

Each role is a specialist position at the intersection of customer experience, compliance, process design, and systems configuration.

Together, these roles will help build new credit capabilities from the ground up.

Available Positions:

• Senior Business Analyst: Credit Experience ensuring customer journeys are compliant by design, balancing regulatory requirements with seamless customer experiences.
• Senior Business Analyst: Credit Process & Operations turning product strategy into executable end-to-end processes, operating models, and exception handling.
• Senior Business Analyst: Credit Systems functional authority for the Loan Management System (LMS), configuring lending products, account behaviours, and system rules.

Key Responsibilities (across all roles):

• Translate regulatory obligations (NCA, FICA, POPIA) into clear requirements.
• Design compliant, customer-friendly credit journeys and processes.
• Define operating models, roles, responsibilities, SLAs, and exception paths.
• Collaborate with Product, Compliance, Legal, Risk, Technology, and Operations.
• Support testing, implementation, and incident investigation.
• Use AI tools to accelerate analysis, requirements development, and quality assurance.

Requirements:

• Proven experience in credit, lending, or financial services.
• Strong BA fundamentals across requirements, process, rules, data, and traceability.
• Experience in greenfield or major transformation environments.
• Ability to balance customer experience, compliance, risk, and commercial priorities.
• Technical fluency to engage with engineers, architects, and vendors.

Key Competencies:

• Builder mentality thrives in creating capabilities from scratch.
• Deep credit and banking understanding.
• Systems thinking and structured problem-solving.
• Constructive challenge and commercial awareness.
• Strong communication across executives, SMEs, and developers.
• Accountability and AI-enabled working mindset.

📌 Application Note: Please reference the specific role title (Credit Experience, Credit Process & Operations, or Credit Systems) when applying.