Product Owner - CRM
intersection of business needs, customer experience and technical innovation, driving the
evolution of tools that empower our teams to meet the unique needs of our customers and
enhance customer engagement. Passion for technology and its potential to transform financial services in Africa. Strategic mindset: ability to align CRM capabilities with broader business objectives and customers experience goals.
Experience:
- 5+ years as a Business Analyst/Product Owner/Product Manager or similar role with
- Experience in the fintech industry
- Experience working with Agile development methodologies and tools (preferably Scrum)
Knowledge:
- Industry knowledge: strong understanding of the fintech industry and the unique
- Technical knowledge: solid understanding of CRM architecture, integrations, automation,
- Data driven: Knowledge of data analytics and CRM reporting. Comfortable working with
customer data, segmentation and reporting tools.
Skills:
- Analytical and problem-solving skills, with a data-driven approach to decision-making.
- Communication & leadership: ability to engage and influence senior stakeholders and
- Project delivery skills: proven ability to define and execute product strategies that drive
business results.
Qualifications:
- Grade 12 or equivalent (essential)
- Related tertiary qualification (essential)
- Recognised product owner/business analysis/information systems qualification
(desirable)
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