Regional Operations Manager
IntelliStaff Durban
Location: Kwazulu Natal
Scope
This position is responsible for the management of operational, financial, administrative, and customer relations activities in the KZN Region.
Key Responsibilities- Management of regional staff, subcontractors, office operations, petty cash, assets, and vehicles
- Coordination of technical projects, improvement initiatives, and internal central support functions
- Customer contract management, ensuring deliverables are met in accordance with applicable Service Level Agreements (SLAs)
- Improvement of customer awareness through continuous evaluation of customer business processes, including proposing, re-engineering, and implementing value-added services
- Identification of potential sales opportunities within existing accounts and development of relationships with prospective customers
- Assistance in managing operational budgets (Capex and Opex)
- Communication and liaison with management regarding regional and project progress, as well as Key Performance Areas (KPAs)
- Support in financial management through accurate monthly invoicing, improvement of DSOs, and reduction of operational expenses
- Monitoring of management and settlement reports
- Appropriate tertiary business or technical qualification
- 810 years of related industry experience
- Willingness to travel within the region as required
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