Specialist: Operational Support JHB & CPT

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

• To play a key role in enabling the performance of teams in a designated department or function, providing tactical and operational support to minimize downtime and maximize and optimise departmental performance.

Experience

Min:

• 3-4 yrs experience in an operational / planning environment with experience in one or more of:

• Exposure to providing functional leadership for delivery.
• Experience in identifying trends and operational gaps and communicating change requirements.
• Experience in managing stakeholders at various levels
• Experience in analysing data and Excel

• Experience in workforce management and tools (e.g Verint)
• Master data management / administration

• Grade 12 National Certificate / Vocational

• A relevant tertiary qualification in Information Technology or Business Management

Knowledge

Min:

• The business environment in the context of service provision.
• Client engagement and support practices and principles.
• Basic data analytics and business process
• Stakeholder engagement and management
• Knowledge of regulatory requirements, compliance standards in an operational environment

• Contact centre knowledge
• Understanding of Capitec Bank's internal environment and processes
• Debt collection processes | Credit Risk Management | Retail Credit Industry
• National Credit Act (NCA)
• Regulations relating to predictive diallers
• Contact centre software tools
• Technical knowledge of telecom hardware
• Cloud service knowledge on platforms such as AWS connect and Salesforce

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills
• Reporting Skills

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.