IT Support Co-ordinator - JHB - HR Company

Job Functions

General:

• Provide timely IT support for end-user devices, including desktops, laptops, mobile devices, printers, and meeting room equipment.
• Diagnose and resolve hardware and software issues to minimize disruptions and maintain system performance.
• Facilitate new user onboarding by setting up accounts, configuring hardware and software, and offering initial training.
• Collaborate with the IT team to implement and maintain security policies, ensuring data protection and system integrity.
• Engage with vendors and service providers to procure IT resources and manage relationships for reliable, timely support.
• Ensure compliance with data backup policies, secure access protocols, and IT best practices.

Operational Process Administration:

• Monitor and maintain the health and performance of servers and network infrastructure to ensure reliability.
• Conduct regular system updates, maintenance, and security checks to optimize devices and protect data.
• Manage user access and permissions to safeguard sensitive information and ensure operational efficiency.
• Execute IMACD processes (Install, Move, Add, Change, Dispose) in line with business needs.
• Troubleshoot and maintain auxiliary systems, such as alarms, radios, batteries, and stock-taking tools, to support operations.
• Monitor and resolve connectivity issues for internet and voice communication services, working with ISPs when necessary.
• Conduct and verify data backups to ensure integrity and prevent loss.
• Implement IT security protocols to protect systems and data.

People and Leadership:

• Train and guide employees on effectively using IT systems to enhance productivity and reduce dependency on support.
• Collaborate with stakeholders to identify and implement innovative IT solutions that align with business goals.
• Provide technical expertise to teams using auxiliary systems to ensure their proper functionality.
• Build strong relationships with vendors, suppliers, and service providers to ensure dependable support and timely resource delivery.
• Communicate system changes, maintenance schedules, and potential disruptions clearly and proactively to relevant stakeholders.
• Lead by example in adhering to IT policies, promoting best practices, and fostering a culture of security awareness.
• Support new employees by ensuring they have the necessary IT resources and knowledge for a smooth onboarding process.

• Valid Grade 12 / Matric Senior Certificate or relevant.
• Diploma or degree in relevant field

• MCSA
• A+
• N+
• ITIL

Essential Experience:

• 2 years experience in an IT support or a similar technical role
• Proven experience in troubleshooting hardware, software, and network-related issues
• Experience with Active Directory, Windows Server environments, and user account management

• Experience working in multi-branch or remote environments.
• Exposure to IT security frameworks and implementation.
• Development experience

Essential Knowledge:

• Knowledge of operating systems (Windows, macOS, and mobile platforms).
• Familiarity with Active Directory and user account management.
• Understanding of networking concepts, such as LAN/WAN, DNS, DHCP, and VPNs.
• Awareness of IT security principles, including firewalls, antivirus, and secure access protocols.
• Basic knowledge of VoIP systems and telephony configurations.
• Familiarity with data backup and recovery processes.
• Awareness of compliance standards and best practices for IT operations.