Lodge/Villa Manager

Duties:

• Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at an exclusive-use villa.
• Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele.
• Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups.
• Handle all administration, budgeting, ordering, and stock control related to the villas operations.
• Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied.
• Maintain and enforce meticulous standards aligned with the Company's Best Operating Practices.
• Uphold the core values in all aspects of daily operations.

Requirements:

• Positive, energetic, and dynamic attitude.
• Willingness to assist wherever needed.
• Focus on ensuring a positive guest experience and attention to detail.
• Commitment to successful teamwork and strong rapport among colleagues.
• Experience managing all aspects of various lodge departments.
• Excellent people skills with HR experience and team management capabilities.
• Strong computer skills, particularly in Windows Office (especially Excel), Res-request, and SAGE.
• Good knowledge and experience in housekeeping.
• Ability to work long hours and manage time efficiently.
• Availability to work 6 weeks on and 2 weeks off, as required.
• Essential knowledge of food and beverage.
• Must have a Hospitality Diploma or similar qualification.