Technical Training Centre Manager (Technical Artisan Training) – Alberton

Millwright Trade Test or Engineering Bachelors Degree or Equivalent

Education Program: Train the Trainer, Red Seal, Professional Registrations and Certifications: Assessor and Moderator qualification, QCTO certified

WSP and ART's experience

Years of Experience: 10 years of Training/Facilitation

5 years as an artisan and 5 years as a training instructor

1. Academy Leadership, Strategy and Governance

• Develop and execute the academy strategy, annual training plan and budget aligned to plant/operations capability needs and business strategy.
• Establish academy governance: policies, procedures, training standards, assessment moderation, and document control.
• Manage stakeholder engagement with Operations, HR, Quality, EHS, Engineering, Finance, unions/employee representatives (where applicable), and external partners.
• Maintain an academy calendar and resource plan (facilities, trainers, tooling, equipment, training vehicles/components, simulators, and classroom capacity).
• Ensure training interventions support productivity, quality, safety, compliance, and customer/OEM requirements.

1. Training Needs Analysis, Curriculum and Program Design

• Conduct training needs analysis using skills matrices, competency frameworks, performance data, audit findings and production/maintenance plans.
• Design, update and standardize learning pathways for production, maintenance, quality, logistics and support functions (technical and behavioral as required).
• Develop and maintain training materials (lesson plans, presentations, practical job aids, SOP-linked checklists, assessments) ensuring version control.
• Align programs to accredited/non-accredited requirements, internal standards and customer/OEM specifications.
• Implement blended learning approaches where applicable (classroom, practical workshop, on-the-job coaching, eLearning, assessments).

1. Training Delivery, Facilitation and Assessment

• Oversee delivery of technical, compliance and operational training; facilitate sessions as required based on capability and capacity.
• Plan and manage assessments, trade tests/competency signoffs (where applicable), and ensure fair, consistent assessment practices.
• Coordinate internal subject matter experts (SMEs) and external providers; ensure service levels, quality, and safety compliance.
• Evaluate training effectiveness (attendance, knowledge/skills transfer, behavioural change, KPIs impact) and drive continuous improvement.
• Maintain accurate training records, attendance registers, assessment evidence, and certificates in line with audit and retention requirements.

1. Apprentices, Learners and Interns (Talent Pipeline)

• Plan, implement and manage apprenticeship/learnership programs, internships and workplace experience placements aligned to scarce and critical skills needs.
• Coordinate recruitment intake requirements with HR, line management and external partners, support selection, onboarding and induction.
• Develop rotation plans, workplace logbooks, mentorship/coaching arrangements and progress tracking for each participant.
• Ensure workplace readiness, discipline, timekeeping, performance management and learner support in line with company policies.
• Engage training providers/colleges, trade test centres and accrediting bodies (as applicable) to support learner outcomes.
• Monitor completion rates, competency attainment, placement outcomes and absorption into roles; report program performance.

1. Legal Submissions, Compliance and Audit Readiness

• Ensure the academy operates in compliance with applicable legislation, regulations and codes relevant to training and skills development (including but not limited to labour/skills legislation, occupational health and safety requirements, and any sector-specific requirements such as MERSETA and QCTO).
• Manage required submissions, reporting and supporting evidence to relevant authorities and stakeholders (e.g., MERSETA/skills bodies, accreditation entities, and internal governance forums), ensuring accuracy and on-time delivery.
• Maintain readiness for internal/external audits by ensuring training files, learner evidence, attendance registers, assessment outcomes and certification records are complete, traceable and securely stored.
• Coordinate and support accreditation/registration processes for programs, facilitators, assessors and moderators (where applicable).
• Ensure compliance training is scheduled and completed (e.g., safety, quality systems, environmental, code of conduct), and that refresher cycles are managed.
• Partner with EHS, Quality and HR to address non-conformances and implement corrective and preventive actions related to competence and training.
• Ensure ATR and WSP is maintained and submitted annually.

1. Academy Operations, Assets and Safety

• Manage academy facilities (classrooms, workshop areas, practical bays) ensuring safe, clean, compliant and fit-for-purpose environments.
• Control academy assets: tooling, training aids, consumables and equipment; maintain registers, calibration/maintenance requirements and responsible use.
• Conduct risk assessments for training activities and ensure appropriate PPE, permits and safe work procedures are applied during practical training.
• Coordinate contractor access and external training providers on site, ensuring site induction, safety compliance and supervision requirements are met.
• Implement and monitor housekeeping and 5S standards within the academy environment.

1. People Management and Capability of Trainers

• Lead, coach and performance-manage academy staff (trainers/facilitators, assessors, administrators) and ensure adequate coverage for operational demand.
• Identify trainer capability gaps and ensure continuous professional development, including assessor/moderator registration where applicable.
• Allocate work, set standards and monitor delivery quality; resolve escalations and ensure a customer-service mindset.
• Drive compliance with HR policies, timekeeping, discipline, training ethics and confidentiality requirements.

1. Reporting, Metrics and Continuous Improvement

• Compile and present monthly/quarterly training reports: plan vs actual, cost, attendance, assessment pass rates, certifications, compliance completion and learner progress.
• Maintain skills matrices and competence records; support workforce planning and succession/talent pipeline reporting.
• Track and manage training-related non-conformances, corrective actions and improvement initiatives.
• Use feedback, audit findings and operational performance data to improve programs, materials and delivery methods.