Administrator

The Sales Administrator plays a critical role in supporting the sales team and ensuring smooth execution of sales processes. Working within a dynamic BPO and call center environment, the role involves coordinating between cross-functional teams, managing administrative workflows, and driving performance reporting to enhance efficiency and client satisfaction.

Key Responsibilities:

• Maintain and update CRM systems with lead and client data.
• Generate and circulate daily/weekly/monthly sales performance reports.
• Track KPIs across sales agents and compile variance analyses.
• Assist in onboarding sales agents and managing compliance documentation.
• Coordinate communication between sales teams, client services, and operations.
• Process customer orders, quotes, and account modifications.
• Schedule internal meetings and keep minutes for follow-ups.
• Support in preparing pitch documents, RFPs, and presentations.
• Manage internal reporting dashboards and assist leadership with data insights.

Performance Indicators:

• Accuracy and timeliness of reporting
• SLA adherence in admin-related tasks
• Agent onboarding cycle time
• CRM data integrity
• Reduction in follow-up escalations

Qualifications & Skills:

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Grade 12 ; Diploma in Business Administration / Sales / Communications
• 2+ years of experience in administrative roles, preferably in BPO or call center settings.
• Proficient in MS Office, especially Excel and Outlook; CRM experience preferred.
• Strong written and verbal communication.
• Detail-oriented with exceptional time management skills.
• Analytical mindset with a knack for interpreting performance metrics.

• Proactive and solution-driven.
• Able to thrive in fast-paced, high-pressure environments.
• Strong team collaborator with a positive attitude.
• Comfortable handling sensitive data and managing confidentiality.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.