Pharmaceutical Sales Representative - JHB North & East
The HCP Engagement Specialist plays a key role in developing and maintaining relationships with healthcare professionals (GPs), pharmacists, and internal teams. This role focuses on coordinating interactions, facilitating knowledge-sharing, managing events, and ensuring seamless communication between HCPs and the company.
Additionally, the HCP Engagement Specialist will be responsible for pharmacy engagement and training to ensure optimal understanding and adoption of healthcare solutions.
Key Responsibilities
HCP, Pharmacist & Stakeholder EngagementBuild and maintain strong, trust-based relationships with HCPs and pharmacists.
Act as the primary point of contact for doctors and pharmacists, ensuring they have access to the right experts and resources.
Facilitate face-to-face and virtual meetings between HCPs, pharmacists, and Medical Product Lead (MPL).
Proactively follow up on HCP and pharmacist queries and ensure timely responses.
Keep stakeholders informed about key events, congresses, and industry updates.
Pharmacy Engagement & TrainingDevelop and implement pharmacy engagement strategies to enhance product knowledge and patient support.
Conduct training sessions for pharmacy staff, ensuring they are well-equipped with product and treatment insights.
Provide ongoing support to pharmacy teams and addressing queries.
Collaborate with sales and medical teams (MPL) to ensure alignment between pharmacist training and business objectives.
Event Coordination & LogisticsOrganize and manage small-scale events, webinars, and knowledge-sharing sessions for HCPs and pharmacists.
Coordinate schedules for in-person and virtual engagements, ensuring smooth execution.
Work closely with marketing, medical, and sales teams to align event messaging with business objectives.
Communication & Relationship ManagementMaintain an ongoing dialogue with HCPs and pharmacists to understand their needs and provide solutions.
Ensure that all engagement activities deliver value to stakeholders and the company.
Gather feedback from stakeholders to enhance engagement and training strategies.
Collaborate with internal teams to optimize outreach efforts and ensure alignment.
Database & Process OptimizationMaintain accurate records of HCP and pharmacist interactions, events, and engagement activities.
Assist in refining the HCP and pharmacy engagement database to enhance targeting and outreach.
Support in updating engagement plans as new team members join, and strategies evolve.
Qualifications and SkillsBachelors Degree or Diploma
Experience in healthcare engagement, pharmaceutical sales, marketing, training, or stakeholder management a plus
Skills & Competencies
Strong interpersonal and relationship-building skills ability to engage with pharmacists, HCPs, and stakeholders effectively.Excellent communication and organizational skills ability to coordinate multiple interactions and follow up proactively.
Experience in pharmacy training and engagement ability to educate and support pharmacy teams.
Event coordination experience managing logistics, invitations, and execution.
Proactive and detail-oriented ability to track engagement activities and refine strategies.
Ability to work cross-functionally with medical, sales, and marketing teams.
Tech-savvy comfortable with digital communication tools and virtual event platforms.