Technical & Sales Administrator
The Technical and Sales Administrator will be responsible for processing all admin for the Emergency Care Technical Division
Duties -
Quotes: Process quotations as per RFQs received from the Field Service Engineer(s)
Ensure correct pricing quoted per modality, obtain selling prices for parts if requiredFollow up with customers on quotes sent and not yet accepted
Technical Call Centre & General Admin:Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Immediately create job card for the breakdown
Follow up with Regional Team if no response/feedback received
Processing Orders:Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from Government Institution before arranging for work to commence
Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment with the customer for job to be done; Create job card as per scheduled appointment
If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through Procurement. Ensure all necessary information is sent with the order
Technical Admin Support: Transfer boot stock to Field Service Engineers on request
Check stock levels after each transfer to ensure we have sufficient minimum stock on handSchedule quarterly services with SLA customers and confirm appointments with the Technical Team
Rectify Field Service Engineers inventory once they have provided feedback on parts used
Authorizing job cards and invoicing:Check Field Service Engineers job cards for all necessary information, query missing information with the relevant Field Service Engineer
Job Cards to be authorised and sent to customer within 2 days of job completion
Ensure that every SLA job card is allocated to the relevant SLA and that the correct product class is used when invoicing
Invoice billable jobs in the same month of job completion, allocate to the correct Technical division
QualificationsA Grade 12 certificate is the minimum requirement
Experience required: Minimum of 2 years relevant experience within a medical supply company
Individuals who apply must have experience with customer SLA's and co-ordinating Field Service Technicians for repair and servicing requirements on medical machinery for hospital / clinical environmentsExperience with quotes, invoicing and stock control is essential
ERP computer skills will secure
Computer literacy and proficiency in MS Office including Excel is a requirement for this position