Regional Coach

KEY RESPONSIBILITIES BUT NOT LIMITED TO:

• Responsible for improving Operations KPIs as contained in the Operations Dashboard and Balanced Score Card by maintaining the Company standard of operations execution, ensuring that all employees are focused on exceeding customer expectations for service, quality, cleanliness, and value.
• Responsible for managing cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency, and profitability.
• Contributing to the overall success of the Company by participating in and contributing to the Leadership Team as a member of senior management.
• Ensuring that all necessary controls and procedures are in place and where necessary improved on, to protect company assets and customers.
• Ensuring that the training and development of employees is to company standards, and initiating action where necessary to ensure that all employees meet the standards of performance required.
• Ensuring complete execution of all CHAMPS components.
• Develop and implement action plans to ensure continued progress in all elements of People Development, Customer Experience (GES), ROCC, Restaurant Excellence and Sales & Profit Growth, as well as Innovation and Continuous Improvement.

• Grade 12 with at least 5 or more years in Retail, QSR, Hospitality or in a similar environment at a senior level.
• National Diploma, B-Tech/bachelors degree in business administration, management, or a similar field preferred.
• Drivers License and Proficiency in Microsoft Office.
• 5+ years of management and leadership experience.
• Excellent communication skills, both verbal and written.
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.