[ref. y48734601] Clinical Application Specialist

Location: Johannesburg and surrounding areas.

Qualification and Requirements:

• National Diploma Electrical Engineering (Light Current).
• Minimum of 5 years technical experience in the South African Medical device market.
• Ability to install and administer Electro-Medical hardware, software and networks.
• Product knowledge in Clinical and point of care diagnostics an advantage
• Strong Electronic, electrical and IT knowledge
• Code B SA Driving Licence
• Computer skills essential
• Must be a self-starter (work independently and in a team) - travel regularly visiting various clients, including travel within South Africa, and possibly also international locations
• Over-night stays will be required

Roles and Responsibilities:

• Service support ensure quality service levels for technical and application support.
• Sales provide sales leads to relative salesperson.
• Turnaround time respond within company guideline response times per customer on all incoming calls; adhere to 24- hour maximum repair time with exception where spares are required.
• Customer service keep Customer informed at all times regarding the progress of repairs and service; preventative maintenance services to be scheduled for contract customers; adhere to 2 day maximum for in-house repairs provided spare availability; record keeping procedure to be followed.
• Customer Base and Visits plan visits or use available time when doing routine services within an area.
• Admin ensure all admin procedures are followed, and deadlines are met; maintain call-centre list; follow-up and ensure relevant spares are ordered and received; complete job cards; maintain CRM entries.
• Sales, Service relations relationship between sales representatives and service department must be kept at highest level
• Team coordination compile and maintain your call roster within the service team, preventative maintenance schedule.
• Training scheduled training to be done for service technicians and customers; attend and present supplier training, assist in coordination of training schedule. Attend all registered factory led training and technical courses
• Working overtime as well as weekends on occasion you will be required to work overtime as well as over weekends, as and when the company requires according to operational requirements.
• Ensure that all Electro - Medical devices are calibrated and verified according to specifications and that proper record and filing is kept of calibration certificates.
• Drafting and submission of activity and result reports such as daily call reports and weekly work plans as a means to keeping management informed.

Benefits:

• Company Car
• Fuel Card

How to Apply: