Field services team leader (operations manager)

Based East Rand. Multinational Group which has small & highly professional offices around the world is seeking a Field Services Team Leader (Operations Manager) for their Southern African Region (South Africa, Namibia & Botswana). The Corporate Holding Company overseas, manufactures their niche products and is the worlds most trusted original equipment manufacturer (OEM) with their machinery/equipment as well as all the spares being exported and assembled at each Customers site.

The culture of the business is informal yet professional with a high work ethos, transparent, target driven, passionate and all staff are very hands-on from top to the bottom.

This candidate will also provide leadership and oversight on all projects and continuous improvement. Over time this position will have more responsibilities and will become a comprehensive Operations Manager role with the appropriate increase in remuneration.

Key performance areas, inter alia, include:

• Manage, motivate, guide and train all the Customer Support Technicians and ensure there is drive, commitment, high performance as well as quality of work being generated at Customer sites & in the Workshop (based at the Corporate Office). As the Company is customer centric, it is important that the Technicians display this key characteristic whilst performing their duties.
• Liaise closely with other areas of the business in matters that include providing training for the Technicians, awareness of new products and services as well as feedback for design improvements.
• Implement preventive and corrective measures for Health and Safety for the Site Service Technicians.
• Manage compliance to the Global Service Standard (GSS) which is applied all over the world and assess the quality of the Technicians work and conduct performance management in line with these standards.
• Ensure that all the Technicians comply with processes in line with Company Policy which will include documentation appropriate to each job carried out as well as continuous improvements which also need to be documented.
• Analyse Service Data and Technicians Reports using Power BI and ASP (Asset Support Platform).

Requirements:

• As a minimum, a Registered Trade Qualification which can be Electrical, Mechanical or similar, however, a Diploma in either of these disciplines is recommended as well as a Project Management Certificate.
• As all the Customers currently are in the Mining Sector, the candidate must definitely have had experience working in Mining fraternity, especially in Mining Equipment Supply Companies.
• Excellent experience is required in managing, coaching, motivating and directing as well as co-ordinating Technical Services Personnel. In addition, knowledge of the various Labour Relation Legislation in terms of disciplinaries, CCMA etc. is essential.
• Candidate must have well rounded Management experience as well as the know how to source Vendors & Suppliers and deal with other Service Providers when managing the various projects.
• Sound computer skills especially Microsoft Office including Excel, Word, PowerPoint, Project and Power BI.
• Superior interpersonal skills due to the ongoing interaction with Customers, Staff and Corporate Holding Company Executives overseas. High energy, assertiveness, solutions driven, innovative, team driven and positive attitude are just some of the personality attributes required in this position.