Pre-Sales Consultant

In order to be considered the following is required:

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience)
• ServiceNow Certified System Administrator / Implementation Specialist
• AWS / Azure / GCP Cloud Practitioner or Architect-level certification
• ScienceLogic SL1 Certified Engineer (or equivalent AIOps platform certification)
• ITIL Foundation or above
• Minimum 5 - 10 years in a technical pre-sales, solution architecture, or consulting role in IT operations, monitoring, or cloud services.
• Strong working knowledge of AIOps platforms (e.g., ScienceLogic, BigPanda, AppD, Moogsoft, LogicMonitor, Dynatrace)
• Demonstrable experience supporting enterprise RFPs / RFIs and writing technical content for tenders and proposals
• Excellent communication skills
• both verbal and written
• with the ability to present to C-level and technical audiences
• Deep understanding of ITOM, ITSM, and monitoring/observability ecosystems
• Familiarity with automation tools (e.g., Ansible, Resolve, Runbook Automation), APIs and cloud-native infrastructure

Duties & Responsibilities:

Client Discovery and Engagement:

• Collaborate with the Chief Client Executive and account teams to uncover IT operations challenges in enterprise environments
• Lead discovery workshops with client stakeholders (C-Suite, CIOs, Heads of IT Operations, NOC Managers)
• Gather and document business, technical and functional requirements

Solution Design and Architecture:

• Design high-impact AIOps solutions tailored to client environments using platforms such as ScienceLogic, Moogsoft, BigPanda or similar
• Define integrations with observability, ITSM (e.g. ServiceNow), automation and cloud tools (AWS, Azure, GCP)
• Present proposed architectures clearly to both technical and executive stakeholders

• Develop and deliver tailored platform demos that highlight core AIOps use cases (e.g. event correlation, automated remediation, anomaly detection)
• Plan and execute Proof of Value or Pilot programs aligned to specific success criteria
• Produce technical and business impact reports post-PoV

Proposal & Tender Support:

• Lead the technical response for RFPs, RFIs and formal bid documents
• Collaborate with commercial, legal, and solution teams to develop compliant, compelling proposals
• Write and review sections related to technical scope, use cases, integration models, architecture and project methodology

Internal Enablement and Training:

• Provide technical training to internal stakeholders on AIOps positioning, solution capabilities and industry trends
• Support the Client Executive team with sales strategies, messaging alignment and solution differentiation

Client Relationship Management:

• Maintain strong relationships with key client stakeholders throughout the pre-sales lifecycle
• Participate in QBRs (Quarterly Business Reviews) and client solution roadmap sessions
• Act as a technical advisor during client onboarding and early adoption phases (in partnership with delivery)