Front Desk Agent
Karen Tupper Recruitment Cape Town
Minimum Requirements:
- South African citizenship
- Matric / Grade 12
- Relevant hospitality qualification
- Minimum 2 years experience in a similar Front Desk / Reception role within a hotel environment
- Proven working experience on Opera PMS is essential
- Excellent verbal and written communication skills
- Professional, well-groomed and guest-focused
- Strong administration and organisational skills
- Ability to work shifts, including weekends and public holidays
- Ability to remain calm and professional under pressure
Key Responsibilities:
- Welcome and check in guests in a warm and professional manner
- Process guest check-ins, check-outs and reservations using Opera PMS
- Handle guest enquiries, requests and complaints efficiently
- Ensure accurate guest information and billing
- Manage payments and maintain accurate records
- Liaise with other hotel departments to ensure a seamless guest experience
- Provide information regarding hotel facilities, services and local attractions
- Maintain a high standard of service in line with the hotels 4-star standards
- Follow all Front Office procedures and hotel policies
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• Grade 12 or equivalent qualification.
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