Senior IT Manager - Mandarin Speaking

ENVIRONMENT:

This role is responsible for maintaining full functionality and compliance, while managing services within legal, regulatory, and budgetary frameworks.

DUTIES:

• Ensure resilience and continuity of ITSM environment through planning, testing, and recovery.
• Conduct annual Business Impact Analysis (BIA) and align BCM plans.
• Perform regular disaster recovery (DR) testing.
• Monitor and maintain primary site resilience with redundancy and high availability.

• Manage user access control and segregation of duties.
• Limit external parties'' access appropriately.
• Perform weekly server checks, anti-virus updates, and vulnerability assessments.
• Remediate vulnerabilities through regular patch management.
• Conduct annual threat assessments and manage data classification and protection.
• Ensure IT infrastructure health, capacity, and compliance with procurement policies.

• Document and manage all system change requests and updates.
• Follow ITSM project lifecycle for changes, fixes, and upgrades.
• Ensure software licensing compliance.
• Automate manual processes and improve reporting accuracy.
• Analyse and evaluate data from various sources to enhance decision-making.

• Manage ITSM support tickets and documentation.
• Complete daily SOD tasks and AML-related jobs.
• Provide timely IT support and escalate issues when needed.
• Conduct regular staff training on security awareness.

• Align ITSM goals with branch strategy and define resource plans.
• Manage IT risks, controls, and compliance documentation.
• Maintain vendor management processes, contract monitoring, and BEE compliance.
• Remediate audit findings promptly and manage IT fixed assets effectively.

REQUIREMENTS:

• Matric Essential
• Degree in Computer Science/Information Science Essential
• Degree in Cyber Security Desirable

• None specified

• IT work in Banking Sector Essential
• IT Support Desk Essential
• Hardware & Networking Desirable
• Project Management Desirable
• Management Skills Desirable
• Corporate Governance, Risk & Compliance Desirable
• Cyber Security Essential

Knowledge

Essential:

• Hardware & Software Management
• Project Management
• IT Support & Services
• Security (including Cyber)
• Local Regulatory Compliance

Desirable:

• Network Management
• Business & Systems Analysis
• Business Continuity Management
• Risk Management

Skills Required

Essential:

• Analytical
• Organised
• Communication
• Leadership
• Team Working
• Time Management
• Commitment
• Quality Orientation
• Customer Focus
• Resilience
• Results Driven
• Reliability
• Honesty

Desirable:

• Mandarin Communication