New & Used Vehicle Sales Manager

• The main purpose of this position is to supervise a well-organized and profitable New and Used Car department.
• The above outcome will be considered successful under the following conditions:
• Professional, knowledgeable, and competent staff.
• Timeous service, meeting / exceeding client requirement / expectations.
• Follow up systems and processes.
• Profitable business, i.e., target within budget.
• Harmonious relationship between departments.

RELATIONSHIP AND PERSONAL ACTIVITIES:

• Directly responsible to: Dealer Principal
• Responsible for: Sales Staff, Drivers, and Cleaners.
• Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.

LIMITS OF AUTHORITY:

• Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts.
• Authority to proceed on credits sales applications and determine discounts within agreed limits

MAIN JOB FUNCTIONS:

• Conduct sales meetings, by ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performance and targets, allowing all staff to give input in matters, discuss CSI results and action.
• Control all costs as per budget.
• Control debtors by achieving set turnaround time.
• Do financial, productivity and sales reporting accurately, timeously in order achieve expected norms and standards.
• Manage business activities by hands-on interactive processes, by being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
• Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
• All facilities operate in terms of risk management standards, by doing physical checks.
• Ensuring that sales executives are competent and that they receive appropriate training when needed.
• Creating marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing meets target market, in line with manufacturers marketing approach.
• Managing Lost Leads.

EXPERIENCE, QUALIFICATIONS AND TRAINING:

• Management and marketing skills, knowledge, and experience.
• Ability to manage and administer a department, to provide organization systems and leadership.
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives.