Receptionist

The Medical Receptionist is the first point of contact for patients and visitors. This role ensures the smooth running of the practice by providing professional front-desk support, managing appointments, handling patient queries, and assisting with administrative and clerical tasks.

Key Responsibilities:

• Greet and welcome patients in a friendly, professional manner.
• Answer incoming calls, respond to patient inquiries, and redirect calls as needed.
• Schedule, confirm, and manage patient appointments.
• Register new patients and update patient records in the practice management system.
• Process medical aid claims and payments (if applicable).
• Collect and record payments, issue receipts, and reconcile daily cash/credit transactions.
• Prepare and manage patient files and ensure confidentiality of medical records.
• Coordinate with medical staff to ensure smooth patient flow.
• Maintain a clean and organized reception and waiting area.
• Handle correspondence, filing, and other administrative duties.
• Assist with practice stock management (stationery, forms, supplies).
• Ensure compliance with data protection and patient confidentiality regulations.

Requirements:

• Education: Matric (Grade 12) required; relevant certificate/diploma in Office Administration or Medical Reception/Secretarial advantageous.
• Experience:
• 1–2 years of experience in a medical, healthcare, or customer-facing reception role preferred.
• Familiarity with medical terminology and medical aid billing processes beneficial.
• Skills & Competencies:
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Proficient in MS Office (Word, Excel, Outlook) and practice management software.