Customer Care Specialist (Retention & Complaints)
West Coast Personnel Langebaan
Key Responsibilities
- Handle inbound and outbound customer interactions, particularly with customers wishing to cancel services
- Proactively retain customers by understanding concerns and offering effective solutions
- Manage and resolve customer complaints in a professional and empathetic manner
- Investigate issues related to service delivery, communication, and product performance
- Negotiate retention outcomes that are beneficial to both the customer and the business
- Maintain accurate records of customer interactions and resolutions
- Collaborate with internal teams to address recurring issues and improve service delivery
- Meet individual retention and performance targets
- Proven experience in a customer service or customer care role
- Demonstrated experience in complaint resolution and de-escalation
- Strong customer retention experience (essential)
- Excellent negotiation and objection-handling skills
- Must be computer literate
- Ability to remain calm and professional under pressure
- Strong communication skills (verbal and written)
- Results-driven with a proactive and positive attitude
- Experience in a retention or cancellations team
- Background in telecoms, insurance, or security services
- Customer-centric mindset
- Resilience and emotional intelligence
- Problem-solving ability
- Persuasive communication
- Target-driven and self-motivated
West Coast PersonnelLangebaan
environment.
• Deliver excellent customer service and support.
Requirements:
• Fluent in English (both written and spoken).
• Previous experience in a call centre or administrative environment.
• Strong multitasking and organisational skills.
• Experience...
West Coast PersonnelLangebaan
Key Responsibilities:
• Handle calls and customer interactions with professionalism and empathy.
• Manage and update CRM systems accurately.
• Provide administrative support to the UK operations team.
• Multitask effectively in a fast-paced...
Howland RecruitingLangebaan
Our Langebaan (Cape Town) based client has been in the beauty industry for 15 years and is looking for a Lash Technician to join their team.
Requirements:
• SETA / CIDESCO accredited training
• 2 years’ experience with lash and brow services...