Debtors Clerk

Responsibilities:

• Daily
• Maintain and process customer invoices, customer deposits, and payment allocations.
• Managed efficient cash flow reporting, posted cash receipts, and analyze charge backs, independently addressing, and resolving issues.
• Submitting monies received and cash flow report daily
• Sending customer statements weekly/monthly, and POD’s and invoices as requested by customers.
• Process monthly payments to customer accounts allocated to invoices and document account updates for the customer account statement.
• Process correct discounts, if applicable, to relevant customers once payment is received for orders.
• Process pallet credits that are aligned with the pallet process and report distributed by plant.
• Process customer returns/damages upon request and ensuring all supporting documentation is received and notifying manager to bill relevant transporter if applicable.
• Manage weekly reconciliations schedules for group customer accounts and resolving any issues/errors raised via portal/customer.
• Liaising with Sales, logistics and customer care department to ensure all necessary support is provided
• Monthly
• Reconcile accounts receivable ledger to verify payments and resolve variances.
• Manage monthly overdue independent customer tracker and ensure detailed feedback aligned to SOP
• Manage monthly debtors ageing for group customers and ensure detailed feedback aligned to SOP
• Performed targeted collections on past due accounts aged over 60+ days.
• Perform targeted resolutions on all residual values on customer age.
• Assisting management with cash flow projections by maintaining monthly payment advice from customers prior to payment date.
• Ensuring customer ledgers are up to date and allocated aligning with remittance advice or customer balance confirmation.
• Contact clients with past dues accounts to formulate payment plans and discuss restructuring options.
• Provide comprehensive customer support and managing customer queries both telephonically and electronically.
• Assisting with claim documents to the insurer by collating invoices, POD’s, correspondence and other documents.
• Support operations by communicating with all relevant stakeholders and customers, filing documents, and managing data.

Requirements:

• Effective written and verbal communication.
• Attention to detail.
• Sage 200 Evolution Explorer / Sage Evolution
• Excel
• Education and experience
• Relevant degree in Finance
• 2-4 years’ Experience as a Debtors Clerk / Accounts Receivable.