Client Liaison / Inbound Call Centre

A recent professional profile photo is to accompany your application

START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• 2 years of call centre/telesales experience
• Proven track record of success in telesales or in a call centre
• Fluent in English and Afrikaans (100% requirement)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Patience when dealing with customers
• Ability to communicate and build rapport with clients
• Target-driven
• Fluent in English and Afrikaans non-negotiable

DUTIES:

• Customer Assistance: Assess client needs and provide product recommendations based on customer preferences.
• Product Knowledge: Possess detailed knowledge about the products being sold, including materials, design features, dimensions, and care instructions.
• Sales Process: Explain the benefits of different products, answer questions, and handle customer objections. Upsell or cross-sell complementary items such as accessories or warranties.
• Providing Information on Delivery & Assembly: Inform customers about delivery timelines, costs, and any assembly or set-up options available. Arrange for deliveries or coordinate with logistics teams.
• Meeting Sales Targets: Work toward achieving sales targets through effective customer interaction and closing sales.