Restaurant General Manager

A well-established 90-seater smart-casual restaurant located in Kloof Street is seeking an experienced and dynamic Restaurant General Manager. The ideal candidate will not only manage day-to-day operations but will also take full ownership of the restaurant as if it were their own businessdriving profitability, operational excellence, and team performance.

This role requires a strong leader with a solid understanding of financial management, marketing, staff development, and guest experience.

Key Responsibilities

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Maintain high standards of customer service, quality control, and guest satisfaction.
• Implement and monitor processes to ensure operational consistency and effectiveness.

• Report on profit & loss (P&L) statements with the ability to explain and interpret results.
• Manage expenses and keep costs in line with operational budgets.
• Demonstrate strong knowledge of cost control, stock management, and financial accountability.
• Drive strategies to improve revenue, reduce waste, and increase profitability.

• Develop and implement creative marketing ideas to increase foot traffic and sales.
• Identify opportunities to grow the business and enhance brand visibility.
• Work closely with ownership/leadership to transform the restaurant into a more profitable operation.

• Lead, motivate, and manage the restaurant team.
• Train staff on selling techniques to increase upselling and improve guest engagement.
• Foster a culture of accountability, service excellence, and team development.

• Minimum 2 years'' experience in a Restaurant General Manager role (or equivalent senior management position).
• Proven track record in managing smart-casual or similar restaurant environments.
• Strong understanding of:
• Profit & Loss management
• Expense control
• Cost management
• Stock and financial controls
• Ability to implement marketing ideas and drive business growth.
• Excellent communication, leadership, and people management skills.
• Ability to coach and develop a team to sell, upsell, and perform at high standards.
• Strong business acumen and a results-driven mindset.