Assistant SPA-Manager

ASSISTANT SPA MANAGER (Spa Management Assistance, Business & Therapies)

REPORT TO: Spa Manager / Spa Director

TRADING HOURS & SHIFS:

• Monday - Sunday
• 08:00am - 17:00pm / 09:00am - 18:00pm
• Open or Close shift rotation
• 1 Weekend off per month + Days off in the week

SALARY & COMPANY BENEFITS:

• R15,750 per month
• Commission earned on retail & services
• Company benefits (Provident Fund, Savings Plan, Wellness Program Incentives)

EMPLOYMENT TERMS: Full-time / Permanent

MINIMUM REQUIREMENTS:

1. Beautifully groomed & professionally presentable
2. Confident in English language (Speak, Read & Write)
3. At least 2-Years in an Assistant Managerial position of a luxury day/hotel Spa or cruise-ship spa
4. Certification from a recognized Training facility with qualifications in either Spa / Beauty / Cosmetology / Spa Management
5. Computer literate with booking systems, emails and reports including ESP, MS Office (Excel)
6. City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP
7. Knowledge of and ability to sell spa products
8. Own, reliable vehicle is required
9. Reliable transport and reside in the Southern Suburbs (Tokai / Steenberg / Westlake / Bergvliet / Claremont etc.)
10. Sales driven - this will benefit your income and demonstrate to your team

DUTIES SUMMARY:

• Assist the Spa Manager with overall operations and day to day management of the spa (team, admin, guests etc.)
• Manage the spa in the absence of the Manager
• Report to the Spa Manager / HR Director
• Facilitate training and implementation of SOP's - ensuring the team is updated and on par with protocols
• Oversee the front of house team and assist where operationally required (bookings / marketing / guest liaison etc)
• Ensure overall optimal performance from the team
• Perform therapies where operationally required in the case of absent therapist / VIP guest

DESIRED SKILLS & PERSONALITY TRAITS:

• Comfortable leading a large, diverse, team of spa & wellness professionals
• Emotionally resilient
• Tick-skinned (with a large team comes a variety of personalities)
• High integrity
• Values and exudes, professionalism
• Reliable and trustworthy - dependable
• Able to work in a high-pressure environment
• Guest-centric
• Solutions driven - can do attitude