Technical Operations Coordinator

Type: Permanent

General:

• Answer incoming calls and assist clients at the office with equipment drop-offs for repair

Insurance:

• Receive and process claims
• Liaise with clients, advisors, technicians, suppliers, and logistics partners
• Compile reports and claims documentation bundles
• Coordinate courier and collection arrangements
• Process invoices for excess payments and replacement units

Service Level Agreements (SLAs):

• Manage and schedule services based on technical availability
• Process job cards and certificates
• Prepare quotations, aftersales reports, and invoice bundles
• Update SLA records and submit to consultants

Technical Admin / Technical Support:

• Assist with quote preparation and liaising with suppliers
• Maintain and update registers and asset tracking systems
• Coordinate document uploads and asset tracking using Xrobotix

Qualifications:

• Matric / Grade 12 minimum
• Tertiary qualification in Administration, Technical Services, or related field (advantageous)

Skills:

• Proficiency in Microsoft Office Suite, especially Excel
• Experience in invoicing, quotations, and document control
• Strong verbal and written communication skills in both Afrikaans and English
• Basic technical and financial understanding

Experience:

• 2+ years in a technical admin, operations, or customer service support role
• Prior involvement in client liaison and vendor/supplier communication

Key Competencies:

• Strong organisational and multitasking abilities
• Attention to detail and accuracy
• Professional, discreet, and customer-focused
• Ability to remain calm under pressure, self-motivated
• Team-oriented with a proactive approach and dependable

Working Conditions:

• Office-based with regular interaction with clients, suppliers, and technical staff
• Occasional travel for collections or client visits may be required (own reliable transport essential)
• Training provided in technical department for repair verification processes