Housekeeping Supervisor

It requires a balance of leadership, detail orientation, and professionalism, with responsibilities spanning supervision, guest interaction, administration, and strict adherence to health and safety protocols.

Core Criteria:

• Previous supervisory experience in housekeeping (hotel or safari lodge preferred)
• Strong leadership and team supervision skills
• Excellent attention to detail and quality standards
• Good command of English (verbal and written)
• Basic computer literacy
• Strong organisational and time-management skills
• Guest-focused with a service excellence mindset
• Ability to resolve problems calmly and effectively
• Knowledge of housekeeping SOPs, hygiene, and safety standards
• Professional, reliable, and well-presented
• Ability to work shifts, weekends, and public holidays
• Respect for guest privacy and confidentiality

Candidate Responsibilities:

• Ensure smooth and efficient operation of assigned floor/area
• Supervise, guide, and support Room Attendants
• Allocate guest rooms and deep-cleaning tasks daily
• Organise and oversee room-making and turndown processes
• Monitor cleanliness and presentation of guest rooms, corridors, and back-of-house areas
• Conduct routine inspections of occupied, vacant, and departure rooms
• Ensure operations follow SOPs and standards
• Deliver friendly, courteous, and professional service
• Manage guest requests and VIP arrangements
• Resolve guest queries and concerns promptly
• Maintain knowledge of room categories, amenities, and lodge offerings
• Ensure consistent quality control and contribute to guest satisfaction scores
• Carry out lost and found procedures
• Report maintenance defects and repair requirements promptly
• Assist with training, coaching, and performance monitoring of staff
• Represent housekeeping team needs to management
• Maintain accurate records and communication
• Ensure compliance with security, fire regulations, and health/safety legislation
• Promote safe working practices and correct use of equipment/chemicals
• Assist other departments as required and maintain positive interdepartmental relationships