Junior Assistant General Manager

The position provides exposure to all aspects of hotel management, including Front Office, Food & Beverage, housekeeping, and administration.

• Assist the General Manager with the day-to-day running of the hotel
• Support supervision of all departments, including Front Office, Housekeeping, and Food & Beverage
• Ensure high standards of guest service and handle escalated guest queries or complaints
• Monitor operational performance and assist with implementing improvements
• Support basic revenue management functions, including rate monitoring and occupancy tracking
• Assist with stock control, procurement, and cost management
• Oversee staff scheduling and ensure adequate staffing levels
• Conduct routine inspections to maintain quality, cleanliness, and safety standards
• Assist with reporting, including daily revenue, occupancy, and operational reports
• Step in for duty management shifts when required

• Tertiary qualification: National Diploma in Hospitality Management
• Food & Beverage qualification (advantageous)
• 13 years experience in a hotel operational environment
• Exposure to multiple hotel departments will be advantageous
• Basic knowledge of hotel operations and service standards

• Basic understanding of revenue management principles
• Basic financial literacy (cost control, budgeting, and reporting)
• Basic knowledge of HR and IR practices (staff discipline, scheduling, and labour relations)
• Strong leadership potential with the ability to supervise and motivate staff
• Good problem-solving and decision-making ability
• Excellent communication and interpersonal skills
• Organised with strong attention to detail

• Willingness to work long hours, including shifts, weekends, and public holidays
• Ability to work under pressure in a fast-paced hospitality environment
• Hands-on approach with a willingness to assist in all operational areas
• High level of professionalism and integrity

• Guest satisfaction and service delivery
• Operational efficiency across departments
• Support of revenue and cost management initiatives
• Staff supervision and team support
• Compliance with company policies and procedures

• Shift-based role with extended and irregular working hours
• Requires physical presence across operational areas of the hotel
• High guest interaction and operational responsibility