Food flavor and spice Sales Coordinator

Food flavor and spice Sales Coordinator

Benefits: None

Job Description:

A well established multinational, company in the food and flavor industry is recruiting a

The role focuses on ensuring efficient sales processes, order accuracy, and excellent customer service related to flavor and spice products.

• Previous work experience in the food, flavor industry an essential recruitment.
• Order Processing: Handle the end-to-end processing of sales orders for flavors and spices, ensuring accuracy in pricing, product codes, discounts, and customer specifications.
• Documentation: Prepare, manage, and file essential sales documents, including quotes, proposals, contracts, and sales reports.
• Reporting: Assist in generating sales reports, tracking performance metrics, and analyzing sales data to identify trends and support strategic planning.

• Client Liaison: Serve as a primary point of contact for customer inquiries regarding product availability, order status, delivery timelines, and pricing.
• Internal Coordination: Facilitate smooth communication and workflow between the sales team and other departments, such as R&D/Applications (for sample requests), Logistics/Supply Chain (for delivery), and Finance (for invoicing/accounts receivable).
• Sample Coordination: Manage the process of sending flavor and spice samples to customers or for internal testing, tracking their delivery and coordinating feedback.
• Problem Resolution: Address and resolve customer issues, complaints, and unforeseen delays in orders or delivery with prompt and professional solutions.

• Product Knowledge: Maintain a foundational understanding of the company's flavor and spice portfolio, including basic technical data, applications, and regulatory information to effectively communicate with customers and the sales team.
• Sales Collateral: Assist in preparing product presentations and pitch decks, often requiring coordination with the marketing and R&D teams to gather technical and application-specific content.
• Compliance: Ensure all sales and order processes adhere to relevant food safety, quality, and regulatory standards.

• Exceptional Organizational Skills: Ability to manage multiple priorities, coordinate complex schedules, and maintain meticulous records.
• Strong Communication: Excellent verbal and written skills for professional interaction with clients and internal teams.
• Attention to Detail: Critical for accurate order entry, pricing, and document management in an industry with specific technical and regulatory requirements.
• Customer Service Focus: A proactive and friendly approach to addressing customer needs and maintaining client relationships.
• Tech Proficiency: Competency with Microsoft Office Suite (especially Excel) and experience

• Prior experience in a Sales Support, Sales Coordination, or Administrative role, within the Food & Beverage, Ingredients, or Specialty Chemicals industry, is a significant advantage.

Preferred Skills:

• Bilingual (Afrikaans and English)

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