Senior Fulfillment Supervisor

The Senior Fulfilment Supervisor must be a strong Leader who is able to motivate staff to deal effectively with high volume periods, while keeping discipline and morale high.

Essential Duties and Responsibilities:

• Supervise a team of fulfilment clerks and picker/packers to ensure that orders are processed accurately, efficiently and 100% within SLA
• Ensure that Picking & Packing is on time & in full for each Sales Channel being Retail, Digital & Wholesale channels
• Work with fulfilment clerks to reallocate resources of the various picker/packer teams to ensure the above
• Ensure that gift wrapping and gift cards are completed as per customer’s request with 100% accuracy and in-line with SOP
• Ensure weekly reporting by each clerk is completed on time and accurately
• Monitor individual picker / packer performance to ensure minimum pick / pack outputs and metrics are being met and exceeded daily
• Ensure that all relevant documentation (e.g. leave forms) is timeously completed
• Develop a close relationship with Dispatch team to ensure the communication and timing of fulfilment activities is clear and exceptions and special orders are handled without issue or error
• Develop a close relationship with Supply Depot Receiving Supervisor to ensure Pick Face is adequately stocked and replenished to avoid any delays in order picking
• Review reports generated by the ERP (Odoo) to identify potential problems or bottlenecks in fulfillment processes, and to avoid repeat errors
• Look for and recommend opportunities to the Warehouse manager to improve picking efficiencies, pick routes and pick layout, and positioning of top 100 fast movers to maximise efficiencies
• Assist Warehouse Manager with Team Scheduling for high volume sales periods – including shift work and weekend work when required – especially over Black Friday, November and December periods
• Ensure staff morale & discipline remains high through good communication, motivation and upliftment of individuals and teams
• Work with Warehouse Manager to identify any non-performers or anomalies and follow due corrective procedure and performance improvement plans as per HR Policy
• Ensure that the Fulfilment DC and pack stations maintain a world class standard of organization and neatness throughout the day at all times

• 3- 5 years' experience in Warehousing / Fulfilment
• Preference if you've had experience at Amazon, Bash, Woolworths, Takealot etc.

• Tertiary Diploma Supply Chain / Business / Logistics or similar
• B Degree advantageous
• Other Leadership

Closing date: 12 September 2025