Onboarding Coordinator (ABA Therapy Sector) | EST Hours (Remote)

ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism.

We are recruiting on behalf of a fast-growing US-based ABA (Applied Behavior Analysis) therapy company, who required a Onboarding Coordinator to support a structured onboarding team that processes new therapist hires across multiple US states.

It's a high-volume, detail-driven role that requires someone who is organised, proactive, and genuinely good with people.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings)
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered
• Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered
• Work Environment: Fully remote

KEY RESPONSIBILITIES:

• Conducting onboarding meetings via Zoom or Teams with newly hired therapists.
• Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed.
• Following up consistently to ensure candidates are progressing through their onboarding steps on time.
• Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long.
• Completing and tracking tasks accurately within the company's systems (including ClickUp).
• Flagging candidates who are not engaging or progressing and following the relevant protocols.
• Coordinating with the staffing team once candidates reach the placement stage of onboarding.
• Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods.

REQUIREMENTS:

• Previous experience in an onboarding, recruitment coordination, or HR admin role.
• Experience working with ClickUp, Microsoft Teams, or similar platforms is an advantage.
• Familiarity with the ABA therapy space or a background in healthcare, disability, or mental health services is a plus.
• Strong organisational skills and a task-oriented working style — you need to love ticking things off a list.
• Excellent follow-up and communication skills — a large part of this role is keeping candidates moving and engaged.
• Comfortable working in a high-volume environment with multiple candidates at various stages simultaneously.
• Self-driven and able to identify what needs to be done without waiting to be told.

If you have not been contacted within 14 working days, please consider your application unsuccessful.