Site Supervisor- TES

Requirements:

• Valid drivers license and own reliable vehicle (mandatory)
• Willingness to travel extensively to client sites
• Strong administrative and organizational skills
• Excellent communication skills
• Ability to work under pressure and meet deadlines
• Basic understanding of labour laws (training will be provided)

Duties:

1. Client Relationship & Service Delivery

• Act as the primary point of contact between the company and assigned clients.
• Attend client sites regularly to:
• Assess staffing requirements
• Resolve operational issues
• Ensure service delivery standards are met
• Respond promptly to client requests for additional staff or replacements.
• Maintain professional communication and ensure all client interactions are:
• Documented
• Confirmed via email
• Properly recorded for liability protection

1. Talent Pool & Workforce Planning

• Build, maintain, and continuously update a ready-to-deploy talent pool.
• Ensure availability of backup staff for all positions.
• Anticipate client needs and ensure staffing continuity at all times.
• Replace non-performing or absent staff immediately.

1. Recruitment & Selection

• Post job advertisements across relevant platforms.
• Source, shortlist, and screen candidates.
• Conduct first-level interviews.
• Coordinate and schedule second interviews with clients.
• Accompany candidates to client sites where required.
• Ensure successful onboarding or provide immediate replacements if unsuccessful.

1. Employee Onboarding & Administration
2. Contract Management & Legal Compliance
3. Timekeeping, Payroll & Invoicing Process

• Collect and verify employee timesheets from client sites.
• Ensure accuracy of hours worked in coordination with clients.
• Capture timesheets correctly and submit to Office Manager.
• Confirm payroll data is processed accurately before finalization.
• Ensure smooth handover to Accounts Department for client invoicing.
• Distribute payslips to employees timeously.

1. Employee Relations & Support

• Handle all employee queries, including:
• Pay discrepancies
• Work-related concerns
• Resolve payroll issues efficiently.
• Assist employees with:
• Loan applications and declines
• Provident fund queries
• Maintain strong communication with all placed employees.

1. Site Supervision & Workforce Management

• Conduct regular site visits using own vehicle (fuel reimbursed as per company policy).
• Monitor:
• Employee performance
• Attendance and punctuality
• Compliance with client standards
• Ensure all employees are performing duties correctly.

1. Absenteeism & Attendance Management

• Monitor attendance daily.
• On a quarterly basis:
• Obtain biometric attendance reports from clients
• Identify absenteeism trends
• Issue warnings to employees breaching attendance policies.
• Maintain proper disciplinary records.

1. Disciplinary Management

• Handle all disciplinary matters, including:
• Verbal warnings
• Written warnings
• Escalations
• Ensure disciplinary procedures follow company policy and labour legislation.
• Maintain full documentation for all disciplinary actions.

1. Reporting & Documentation

• Maintain accurate records of:
• Client interactions
• Employee performance
• Disciplinary actions
• Payroll and attendance
• Submit regular reports to management.
• Escalate unresolved issues to the Branch Manager or Director.

1. Communication & Escalation

• Seek guidance from management when uncertain.
• Ensure no critical decision is made without proper authorization when required.