Senior Debt Collection Agent

Qualifications:

• Matric (Grade 12) required; a Diploma or Degree in Finance, Credit Management, or Business Administration is advantageous.
• Minimum 35 years experience in debt collection, with at least 12 years in a senior or supervisory capacity.
• Knowledge of the National Credit Act, Debt Collectors Act, and POPIA (South African context).
• Experience in high-volume collections and handling corporate/complex accounts preferred.

Skills and Competencies:

• Strong negotiation and persuasion skills.
• Excellent communication (verbal and written).
• Analytical and problem-solving ability.
• Ability to handle difficult conversations professionally.
• Knowledge of debt collection procedures, legal processes, and credit risk management.
• Strong leadership and mentoring skills.
• High attention to detail and accuracy.
• Proficiency in MS Office and debt collection software/CRM systems.

• Medical insurance
• Uncapped commission and incentives
• Limited overtime (better balance)
• WFH after 3 months for proven performers (performance-based

Key Responsibilities:

• Manage a portfolio of high-value or complex delinquent accounts.
• 4+ years call-centre experience (inbound & outbound) with proven collections/negotiation results
• Contact debtors via telephone, email, and written correspondence to negotiate repayment plans.
• Conduct in-depth account reviews, reconciliations, and investigations of overdue accounts.
• Escalate unresolved cases to legal or external collection agencies where necessary.
• Mentor, coach, and support junior debt collection agents in best practices.
• Monitor daily collections performance and contribute to achieving departmental targets.
• Prepare regular reports on collections progress, debtor performance, and risk exposure.
• Ensure compliance with debt collection laws, regulations, and company policies.
• Work closely with internal teams (finance, legal, customer service) to resolve account issues.
• Maintain accurate records of all collection activities and debtor communications.
• Target-driven, competitive, resilient under pressure; strong computer navigation
• Hit hourly/daily/weekly/monthly productivity and QA standards; contribute to team targets
• Record every interaction accurately, keep data current, and respect POPIA.
• Negotiate sustainable repayment arrangements and rehabilitate debtors with options approved by clients.
• Communicate clearly with all stakeholders.

How to Apply: