Support Engineer

Roles and Responsibilities

This position requires a strong understanding of computer systems and an aptitude for problem-solving and teamwork.

Key Responsibilities:

• Installing, configuring, and maintaining hardware, software, and network systems.
• Troubleshooting and resolving technical issues reported by users.
• Diagnosing and resolving hardware and software problems.
• Responding to technical support inquiries in a timely manner.
• Providing technical assistance and training to users as needed.
• Documenting technical support activities and maintaining records.
• Collaborating with other IT staff to ensure the smooth operation of systems.
• Performing system upgrades and improvements as needed.
• Uphold security standards across our network infrastructure.
• Uphold security standards across our network infrastructure.

Technical Excellence:

• Perform fundamental technical tasks under supervision, ensuring system stability.
• Assist in troubleshooting basic technical challenges, seeking guidance when needed.
• Conduct routine maintenance to uphold optimal performance of technical platforms.

Personal Qualities:

• Analytical thinking, innovative mindset, adaptability, and attention to detail.
• Problem-solving skills, resilience, effective time management, and decision-making abilities.

Effective Communication and Collaboration:

• Engage in clear and concise communication with team members and stakeholders.
• Work collaboratively to address technical concerns and devise innovative solutions.
• Actively participate in knowledge-sharing sessions to enhance team synergy.

Leadership and Continuous Improvement:

• Demonstrate leadership by taking ownership of assigned tasks and initiatives.
• Contribute to fostering a positive and productive work environment through teamwork.
• Proactively suggest improvements to implementation and support processes.

Qualifications:

• degree / Diploma, Information Technology, or related field.
• Strong understanding of computer systems and networks.
• Excellent problem-solving skills.
• Ability to communicate technical information to non-technical users.
• Knowledge of IT security best practices.
• Familiarity with Windows and Linux operating systems.
• Experience with troubleshooting hardware and software issues.
• Ability to work independently and in a team environment.
• Microsoft certified
• Relevant vendor and industry certifications, e.g., Microsoft, Cisco, VMware
• Experience managing expectations when balancing alternatives against business and financial constraints.

Employment Details

Own car needed: Yes