Maternity Unit Manager NICU

Location: Rondebosch, Cape Town, Western Cape

Job Purpose:

To be held accountable for the management of the Nursing Unit encompassing quality patient care, financial and human resources.

Key Responsibilities:

Patient Care:

• Assessment, planning, implement, evaluate and maintain nursing standards thereby ensuring optimum quality patient care.
• Liaison with multi-disciplinary team members, regarding management of patient care.
• Actively monitor patient condition to ensure the appropriate Level of Care is maintained at all times.

Customer Service:

• Comprehensive management of customer relations in the unit through clinical ward rounds, patient questionnaires, verbal and written complaints
• Ensure completion of patient questionnaires.
• the satisfaction of health professional(s) with the service delivery of the nursing unit.
• Hold meetings with health professional(s) and other service providers as directed by the Nursing Services Manager.

Communication:

• Implement and maintain effective communication between Employees, Patients, Doctors and Relatives.
• Communicate daily with the case manager.
• Actively communicate the funder requirements to the multidisciplinary team.
• Ensure that information, feedback from meetings /an instruction from management is communicated to the entire employee in the unit.

Financial Control:

• Management of time and attendance including leave planning, absenteeism, late coming and overtime
• Participate in budget preparation as directed by the nursing services manager
• Manage and prepare acuities report for unit and compare to budget, i.e. staffing costs, absenteeism, level of care, patient needs and Rand Per Patient Day
• Ensure employees are proficient in handling all equipment and maintain training record.
• Ensure that medical equipment is maintained and serviced on a frequent basis as per supplier specification.
• Supervise the management of stock.
• Be actively involved in stock taking
• Audit and release discharged files to the administration department within 24 hours.
• Management of assets by ensuring that asset register is reconciled monthly.

Policy, Procedure and Legislation:

• Develop unit specific policies and procedures in relation with AHC Policies and Procedures.
• Comply with all legislation regulating nursing practice.
• Comply with legislation relating to the Basic Conditions of Employment Act, Occupational Health and Safety Act, Labour Relations Act, Employment Equity Act, Skills Development Act and Nursing Act
• Ensure adherence to AHC policies and procedures
• In consultation with the Nursing Services Manager review all unit specific policies and standard operating procedures and clinical guidelines every two years or as required by legislation.
• Ensure that all units related activities are carried out within the framework of ethical and legal standards.
• Monitor activities of nursing employee to ensure compliance to the Nursing Act.
• Keep an updated file of all applicable legislation and policies and make it accessible to nursing employee

Quality Assurance and Marketing:

• Advocate for the patient at all times.
• Determine the expectation and needs of internal and external customers and provide nursing services accordingly.
• Address customers complaints and/or enquiries within your Scope of Practice and escalate unresolved complaints and/or enquiries.
• Ensure monthly audits on all aspects relating to patient care in accordance with AHC policies and procedures and the national core standards.
• Monitor and audit medication administration and address any deviations from Doctors orders and/or Company Policies and Procedures.
• Report and document all adverse incidences immediately. Complete investigation of incident within 72 hours.
• Develop, implement and monitor action plans to address patient care delivery gaps.
• Ensure successful completion of Quality Improvement Programs in line with AHC Policies and Procedures and National Core Standards.
• Ensure that Infection prevention and control standards are maintained.
• Keep management informed of happenings within the unit which could have potential media interest and impact on the hospital in a positive or negative light.

Administration:

• Implement and ensure adherence to acuities as calculated based on the patients Clinical condition and Level of Care.
• Perform the skill audit of the employee
• Compilation of training programme and ensure that in service training is conducted according to the AHC policies and procedures
• Check and Balance drug books to physical stock on hand and investigate all discrepancies.
• Audit the emergency trolley
• Prepare and analyse statistical reports as requested by Management.
• Compile reports on audits performed and submit to Management.
• Compile and maintain an asset register
• Ensure patient records are correctly maintained and confidentiality is kept.
• Ensure that private paying patient files are completed and submitted to Billings for completion prior to patient leaving the ward.
• Compile monthly duty rosters and ensure accurate working hours.
• Disaster and contingency plans monitored in the ward and hospital as per requirement from department of health.

Education, Experience and Professional Licensing:

• Degree or Diploma in nursing
• Current registration with SANC
• Relevant experience in nursing to meet the critical outputs
• Proven leadership and people management skills
• Basic understanding of labour legislation, financial and chain management principles
• Computer proficiency
• Drivers license and ability to travel

Competencies:

• Collaboration
• Problem-solving, analysis and judgement
• Financial Management
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Negotiation
• Builds effective teams
• Customer responsiveness
• Organisational awareness
• Leading by example
• Motivating and developing people
• Excellence and quality orientation
• Ethical behaviour