1x Reservationist URGENTLY needed for a busy 5-Star Lodge in Limpopo (Live-In)
Spa Sense Lephalale
Reservationist needed in Limpopo (Live-In)
We are seeking a professional and enthusiastic Reservationist to join our Front Office team. The Reservationist will be responsible for handling all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
- 1-2 years of previous experience in Hotel Reservations or Front Office Operations
- Proficiency in hotel Management systems (Opera, Protel, or similar).
- Accurately input and manage reservations using the hotels PMS system (OPERA).
- Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
- Ensure that guest details and preferences are accurately recorded to provide a personalised experience.
- Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.
- Upsell room categories and add-on services to maximise revenue.
- Respond to guest queries and requests in a courteous and efficient manner.
- Always follow Hotel policies and standard operating procedures.
- Excellent verbal and written communication skills.
- Strong customer service and sales orientation.
Bright Search Recruitment (Pty) LtdLephalale
Qualifications & Experience
• Grade 12 / Matric essential.
• 12 years experience in reservations or front office within a lodge or hospitality environment.
• Experience with lodge reservation systems (Semper, ResRequest, Opera, RoomMaster...
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