Retail Store Manager

Duties:

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Professionally address and resolve customer queries and concerns, both in-store and telephonically.
• Promote effective collaboration and communication with various departments across the group.

Experience and Skills:

• A minimum of 5 years' retail management experience will be advantageous.
• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution will be advantageous.
• Grade 12 / Matric qualification.
• Minimum of 5 years' experience in a retail environment (required).