Contact Agent – New Business (Telesales) - Durban, KwaZulu-Natal

Durban, KwaZulu-Natal

Role Overview

An exciting opportunity is available for a driven and target-oriented Contact Agent to join a high-performing sales environment. This role focuses on generating new business by engaging with prospective clients and booking appointments for financial advisors.

If you are confident on the phone, resilient, and motivated by targets, this role offers a great platform to grow within a sales-driven environment.

• Conduct outbound calls to prospective clients
• Introduce services and generate interest in the business offering
• Book appointments with medical professionals for financial advisors
• Source and manage leads from various databases
• Maintain and manage appointment schedules aligned to advisor diaries
• Work closely with financial advisors and internal teams
• Meet and exceed daily, weekly, and monthly targets
• Contribute to overall new business revenue growth

• Matric (Grade 12)
• 1–3 years’ experience in call centre, telesales, or outbound sales
• Proven experience in lead generation and appointment setting

• Strong verbal and written communication skills
• Excellent listening and objection-handling ability
• Strong interpersonal and rapport-building skills
• Target-driven with a results-oriented mindset
• Good time management and organisational skills
• Adaptable and able to work in a fast-paced environment
• Resilient with the ability to handle rejection
• Computer literate

• Ability to confidently engage with professionals (e.g. medical practitioners)
• Comfortable working extended hours when required to meet targets
• Willingness to work in a performance-based environment

• Extended hours may be required during the week based on target achievement
• Saturday work may be required if performance targets are not met
• Weekly target of 10 new appointment bookings

What We’re Looking For

We’re looking for motivated, confident individuals who thrive in a target-driven sales environment and are eager to contribute to business growth. If you have a strong sales mindset and enjoy engaging with clients, this opportunity is for you.