Senior Technician – Service Operations - Kimberley
You will provide both standard and advanced customer service solutions, including system validation, planned and corrective maintenance, and optimization of system performance.
This position also supports sales activities by ensuring high-quality service delivery and technical expertise across all products supported or distributed by the organization. If you are a hands-on problem solver with a strong technical background and a customer-first mindset, we’d love to hear from you.
What you’ll do:
- Supervise resources to deliver the services as required by SLA’s.
- Supervise the compliance of health and safety regulations in the region.
- Identify opportunities to grow the business.
- Supervise of Vendors and 3rd party service providers performing duties under contract in relevant area of Business.
- Build, maintain and improve client relationships.
- Problem solving and troubleshooting.
- Enforcing quality standards.
- Office administration – Collaboration with onsite teams.
- Ensure employee compliance to all company policies. - leave, claims, petrol cards, SHEQ, and company asset usage and more.
- Supervise all relevant inspections and compliance is done.
Your expertise:
- Function related experience: 5 years
- Leading teams: 5 years
- Project experience: 5 years
- Other experience:
- 5 years in Industrial Communication experience non negotiable
- 5 years in Health and Safety
- 5 years in installing and maintain Solar and Battery backup systems
- 5 years in IT (Microsoft Office 365 and basic network configuration)
- 5 years relevant operational and management experience in business and IT Service Management
Qualifications:
- Matric Certificate
- National Certificate or equivalent
- Network related courses: Â A+, N+ CCNA
- Qualifications preferred:
- Network related courses: Â A+, N+ CCNA
- Good understanding of wireless and digital radio terminology, underlying design and best practices.
Other information applicable to the opportunity:
- Permanent Position
- Location: Kathu, Northern Cape – Tshipi Borwa
- Travel: Drivers license Own vehicle
Why work for us?
Connected Industrial Eco-systems:
The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity.Connecting people with trusted information and insights to drive responsible use of the world’s resources.
One of the leading Tech companies in the country:
- The organisation fosters an inclusive work culture, we collaborate and solve together.
- Great career development , an opportunity to work on great technology which creates value for our communities.
- Values based organisation , with bold and courageous people centred leadership.
- Opportunity to harness your skills and be innovative.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.