Technical Support Analyst
West Coast Personnel Milnerton
Key Responsibilities
- Deliver technical support via calls, email, and chat
- Troubleshoot:
- VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar)
- Hardware (Yealink, DECT, headsets)
- Connectivity (Broadband, Mobile Broadband, Leased Lines)
- Networks (routers, switches, Wi-Fi, LAN)
- Own and manage faults through to resolution within SLA
- Liaise with suppliers and IT teams to resolve issues
- Escalate complex faults and assist with outage management
- Participate in ongoing product training
- Matric (relevant IT/Telecoms qualification advantageous)
- Strong telephone-based technical support experience
- Proven troubleshooting in VoIP, connectivity, and networks
- Yeastar experience essential
- Willing to work UK shifts (including weekends)
- Telecoms/ISP support background
- Knowledge of ISPs (MWEB, RSAWEB, Octotel, etc.)
Experience supporting UK clients
Open Source (Pty) LtdCape Town, 8 km from Milnerton
and data analysis
• Troubleshooting technical and business system issues
• Performing root cause analysis and identifying sustainable solutions
• Investigating system, application, integration or data-related problems
• Working with business users...
Time PersonnelMilnerton
REQUIREMENTS
• A degree in Finance, Accounting or a related field
• Strong month-end, reconciliation and management reporting
• Minimum 5 years relevant accounting experience
• Experience managing a broad accounting function independently
• Strong...
Time PersonnelMilnerton
REQUIREMENTS
• Gr 12 or similar, and tertiary qualification in finance or bookkeeping advantageous
• 7 years' experience in a debtors, accounts receivable, or bookkeeping role.
• Strong debtors and collections experience is essential.
• Experience...