Veterinary Receptionist

Job description:

We’re passionate about animals, people, and the connection between them. Our specialist-led team provides world-class veterinary care with empathy, excellence, and teamwork at the heart of everything we do.

About the Role

We’re looking for a warm, professional, and highly organised Receptionist/Coordinator to be the welcoming face of our Company. You’ll be the first point of contact for our clients ,greeting them with kindness, assisting with bookings/referrals, and ensuring that every visit runs smoothly from start to finish.

In this role, you’ll balance a busy front desk with calm efficiency, helping both our clients and our team at the back deliver an exceptional experience every time.

• Provide a friendly and professional welcome to clients in person, by phone, and via email.
• Manage bookings, admissions, discharges, and payments from clients and vets.
• Support the clinical team by coordinating patient flow and ensuring smooth communication.
• Maintain client confidentiality and accurate record keeping.
• Assist with administrative tasks such as filing, data entry, and updating patient information.
• Keep the reception area tidy, organised, and welcoming.
• Handle sensitive situations with empathy and professionalism.

• Experience in front-line customer service or reception (veterinary or medical experience is a REQUIREMENT).
• A compassionate nature and genuine love for animals.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in computer systems and scheduling software.
• Reliability, discretion, and a calm, caring demeanour.

Work Location: In person