Retail Front End Supervisor - Meat Retail Industry

apartmentWMS Secure placeGermiston calendar_month2026/02/11

A dynamic meat real company is seeking a customer-focused Retail Front-End Supervisor with experience in meat retail environments, overseeing cashiers, front shop operations, and customer service standards. Responsible for ensuring smooth daily front-end operations, accurate cash handling, queue management, and alignment with hygiene, security, and company procedures.

Key Responsibilities Front-End Operations

Supervise daily front shop activities including cashiers and service counters
Manage staff rosters, breaks, and shift coverage
Ensure efficient queue flow and customer service during peak trading hours
Resolve customer queries, complaints, and refunds professionally

Cash & Till Control

Oversee cash-up procedures, float control, and till reconciliations
Investigate cash shortages, overages, and variances
Ensure adherence to cash handling and security procedures
Prepare daily cash and front-end reports

Customer Service & Sales Support

Drive service excellence and customer satisfaction
Support promotions, pricing accuracy, and in-store specials
Assist with upselling and cross-selling meat products and specials
Ensure correct product signage and pricing compliance

Compliance & Store Standards

Enforce hygiene, health, and safety standards at front-of-house
Ensure cleanliness and presentation of service areas
Support internal audits, stock counts, and loss prevention measures
Adhere to company policies and retail compliance requirements

Skills & Competencies

Retail Front-End Supervision
Cash Handling & Reconciliations
Customer Service Excellence
Staff Supervision & Training
Conflict Resolution
Attention to Detail & Accuracy
Time Management & Multitasking
POS Systems & Retail Reporting

Qualifications & Experience

Matric (Grade 12) – essential with Bachelor Pass (Maths & Science)
Retail supervision / customer service qualification (advantage)
3 -7 years’ experience in retail, preferably meat or FMCG retail
Strong cash control and front-end management experience
Meta Matrix System

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