Senior Dialer Manager (USA/UK)
Are you a strategic and hands-on dialer expert ready to lead international outbound operations across the US?
We're seeking a dynamic Senior Dialer Manager to elevate our global contact centre performance and deliver measurable business results.
This is your chance to join a high-performance team, drive operational excellence, and play a pivotal role in shaping international campaigns that reach thousands of customers.
What You’ll Do
As our Senior Dialer Manager, you will:
- Oversee and optimise day-to-day outbound dialer operations for US and UK markets.
- Lead the configuration, monitoring, and strategy of predictive, progressive, and preview campaigns.
- Ensure full compliance with TCPA, FCC (US), Ofcom, and GDPR (UK) regulations.
- Drive innovation through automation, AI technologies, and advanced data insights.
- Collaborate across sales, marketing, compliance, and IT teams.
- Lead and mentor a Junior Dialler Manager, establishing global best practices.
- Deliver insightful reports and analysis on KPIs like AHT, conversion, CPA, and list penetration.
- Minimum of 5 years experience in dialer management within outbound call centers.
- Proven experience in managing international campaigns (US & UK).
- Expertise with dialer platforms such as Connex, Genesys Cloud and Q-Contact is essential
- Proficiency in Excel, SQL, BI tools or reporting platforms.
- Strong understanding of telecom and data privacy compliance (TCPA, FCC, Ofcom, GDPR).
- Excellent communication, analytical, leadership, and troubleshooting abilities.
- Experience mentoring technical or operational support teams.
Bonus Points For:
- Relevant IT certifications or dialer-specific qualifications.
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
Working Hours: Monday to Friday 03:00 – 12:00. Working hours are subject to change based on operational requirements.
If you’re driven by performance, thrive under pressure, and have a passion for delivering results through smart dialer strategies, we want to hear from you.
Apply now and be part of our international success story.
Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/
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