Operations Manager: Collections
Ergasia Placements Johannesburg R 40/month
Minimum Requirements:
- Matric qualification is essential
- A qualification in Management or a related field will be advantageous
- Minimum 7 years experience within a large call centre in debt collections or financial services
- At least 3 years experience as an Operations Manager or in a similar senior leadership role
- Proven experience managing IR processes and driving performance improvement initiatives
- Strong knowledge of data analysis and collection performance metrics
- Solid understanding of regulatory frameworks, including NCA, POPIA and DCA
- Comprehensive knowledge of collections KPAs and KPIs across the full account delinquency lifecycle
If you are a results-driven leader with a strong background in collections operations, we would love to hear from you.
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