Somerset West - Restaurant General Manager

apartmentTreasure Trove Personnel placeSomerset West calendar_month 

Key Responsibilities:

  • Full knowledge of our menu, including tapas, mains, drinks, cocktails, smoothies & more.
  • Level 3 barista & bar training milk foaming, shot pulling, and slip management.
  • In-depth knowledge of our brands story and our ethically sourced beans & products.
  • Oversee kitchen operations and be capable of preparing all recipes using our recipe book.
  • Handle all ordering from daily bread & cakes to fresh produce and bar/kitchen stock.
  • Track stock movement and pricing identify variances in quality, quantity, or cost.
  • Use GAAP for daily cash-ups, invoice capture, stock-takes, and reporting (e.g., labour & stock movement).
  • Lead the floor and ensure smooth daily operations.
  • Delegate or step into any role when needed due to short staffing or emergencies.
  • Manage rosters, monitor labour vs turnover, and control the weekly wage bill.
  • Handle customer interaction, feedback, and build loyalty with regular patrons.
  • Maintain a confident, professional presence and lead by example.

Requirements:

  • 23+ years in a similar hospitality management role.
  • Strong understanding of front- and back-of-house operations.
  • Knowledge of GAAP or similar POS/back-office systems.
  • Excellent communication & interpersonal skills.
  • Ability to perform under pressure and multitask effectively.
  • Strong decision-making, planning, and organizational skills.
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