Administrator & Operations Assistant

• Manage general administrative duties and office coordination
• Maintain accurate records, filing systems, and business documentation
• Assist with customer enquiries and correspondence
• Prepare reports and administrative documentation as required
• Conduct research on products, suppliers, competitors, and industry trends
• Provide day-to-day support to the business owner

• Process invoices and maintain records using Sage Pastel
• Assist with accounts administration and reconciliations
• Support basic bookkeeping functions
• Maintain accurate financial and stock records
• Liaise with external accountants where required

• Assist with stock takes and inventory management
• Monitor stock levels and report discrepancies
• Maintain accurate stock movement records
• Support ordering and receiving processes
• Ensure inventory records are accurately maintained

• Coordinate customer orders and deliveries
• Conduct local collections and deliveries within the Sandton area using own reliable vehicle
• Ensure products are prepared, packed, and dispatched accurately
• Support the smooth running of daily business operations
• Assist with supplier and customer coordination when required

• Assist with the setup and coordination of whisky tastings, launches, and special events
• Provide administrative and operational support during events
• Occasionally attend evening functions and customer events
• Support guest registration, event logistics, and event administration

Key Requirements:

• Qualification in Bookkeeping, Accounting, Business Administration, Finance, or a related field
• Minimum 2 years' experience in an administrative, office support, or bookkeeping role
• Experience using Sage Pastel or similar accounting software
• Strong computer literacy, including Microsoft Office
• Valid driver's licence (essential)
• Own reliable vehicle (essential) for local deliveries, collections, and operational errands
• Strong numerical, organisational, and administrative skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a dynamic environment
• Professional, reliable, and trustworthy

• Previous bookkeeping or accounts administration experience
• Experience with stock control and inventory management
• Experience in retail, hospitality, events, luxury goods, or FMCG environments
• Exposure to customer service and order fulfilment processes
• Interest in whisky, premium beverages, luxury products, or events

• Highly organised and detail-oriented
• Self-motivated and proactive
• Strong work ethic and willingness to take ownership
• Positive and professional attitude
• Comfortable working in a small entrepreneurial business
• Flexible and adaptable
• Strong problem-solving ability
• Customer-focused with excellent interpersonal skills
• Willing to assist across multiple areas of the business
• Passion for premium brands, hospitality, and customer experiences

Standard office hours apply; however, occasional evening attendance at tastings, launches, and client events will be required.