Service Technician

Key Responsibilities

• Conduct approximately 10 client visits per day across an assigned territory
• Maintain a structured 46 week client call cycle
• Represent the company professionally and protect brand reputation at all times
• Provide emergency and after-hours technical support when required
• Build and maintain strong relationships with key client stakeholders (managers, chefs, buyers, etc.)

• Install, program, service, and repair dosing systems and related equipment, including:
• Industrial laundry machines
• Dishwashers, glass washers, crate washers
• Kitchen and housekeeping chemical dosing systems
• Diagnose and resolve technical faults efficiently on-site
• Assist with product deliveries when required

• Train clients on equipment operation and chemical usage
• Ensure all training records and documentation are completed accurately
• Provide ongoing technical support, demonstrations, and product guidance

• Submit weekly sales and technical reports to the Sales Manager
• Complete service reports and maintain accurate documentation
• Capture and report market intelligence (competitor activity, client feedback, trends)
• Support debtor follow-ups and ensure correct client records are maintained
• Assist with stock control and periodic stock takes

• Ensure compliance with health, safety, and environmental regulations
• Support merchandising and brand visibility at client sites

• Continuously improve technical knowledge of dosing systems, chemicals, and related equipment
• Attend internal training and development sessions
• Develop both technical troubleshooting and customer service capability

• Grade 12 (Matric)
• Valid drivers license (essential)
• Electrical field experience (minimum 23 years preferred)
• Electrical qualification will be highly advantageous
• Experience in industrial laundry or dishwashing systems advantageous
• Basic programming knowledge of equipment advantageous

Note: Own reliable transport is preferred, however company vehicles will be provided for business travel.

• Strong technical and electrical troubleshooting ability
• Methodical, detail-oriented, and analytical approach
• Strong communication and customer service skills
• Ability to work independently and under pressure
• Professional integrity, honesty, and reliability
• Team-oriented with a proactive, self-motivated attitude