Service Co-ordinator

• Education: Grade 12
• Qualification: Grade 12
• Experience: 12 years in a coordination or administrative role, ideally within a service delivery environment

Key Tasks:

• Coordinate end-to-end scheduling and execution of new service installations.
• Liaise with internal teams to ensure timely and accurate deployment.
• Track progress and proactively resolve scheduling or resource conflicts.
• Manage routine and emergency maintenance schedules for existing clients.
• Ensure service level agreements are met by tracking technician dispatch and job completion.
• Maintain accurate service records and logs for compliance and reporting.
• Provide timely updates, answer queries, and handle complaints with professionalism and empathy.
• Work closely with sales, technicians, contractors and operations teams to align service delivery with customer expectations.
• Participate in planning meetings to forecast service demand and resource allocation.
• Champion a customer-first culture by ensuring every interaction reflects professionalism and care.