[ref. q70918616] Johannesburg - Implementation Engineer (IE)

Functionality Customization via IDIT Setup Wizards:

Use the IDIT Product Designer/Manager setup wizard to create/update products. They should be able to add/update:

• Covers
• Underwriting
• Clauses
• Product definition parameters
• Use the Security Manager setup wizard and be able to:
• Create Roles and Privileges and attach/remove them for specific user(s)
• Define Organization Hierarchy for the insurance company
• Use the Workflow Builder setup wizard and must be able to: Create/Update Manual Actions, Events, Follow-up tasks, Queues, and set up escalation levels as required
• Define workflows by attaching relevant events, tasks, and document correspondences to required system or manually created actions
• Use IDIT Document Manager and Sapiens Docs MS Word plugin, and must be able to:
• Create data dictionary tags to be used for printing specific data points from the system to the document template
• Define/Update various incoming/outgoing document types, viz, Regular File, SMS, Emails
• Create and design the above-mentioned document templates
• Customizing system functionality ensures support for a wide range of insurance products and workflow processes. IEs should be able to:
• Use various setup wizards under the Settings and Utility menus of IDIT. Using the wizard, they must be able to: Set up various Payment Plans as per business needs, Set up GL codes, and perform GL mapping for IDIT transaction types against provided GL account codes
• Set up Dunning (Non-Payment) steps and actions
• Use Loss Event and Litigation Setup Builder, and should be able to: Add/Update new damage codes for Claims
• Create/Update Reserves and Payment templates via the setup wizard
• Add/Update Loss Event Agenda Setup builder IEs should also be able to maintain reference table values via the Setup Builder wizard. They must be able to: Add/Update values for specific master reference tables, e.g., tables created to store values in Drop-down fields used across the system
• Upload and populate reference tables with large volumes of data using the upload wizard of IDIT
• Use IDIT Rule Editor and be able to define/update business rules using data dictionaries and coefficients
• IEs should be able to define/adjust system parameters (Product Version and Application) to tailor the IDIT PAS to specific business requirements
• Closely work with BAs and be proficient in the knowledge of understanding and using IDIT Setup workbooks created by BAs
• Maintenance of certain agreed IDIT setup workbooks following new additions or updates
• Must be able to create various Agreement types used by the system, for example: Agent Commission
• Agreement, Collective agreements
• Must be able to understand the functionality implemented and perform Unit Testing before promoting to the Testing team
• Should be able to use IDITs Promotion Manager tool
• Should be able to create and manage promotions (which are a set of SQL statements generated by the system), and the IEs are responsible for committing their changes under a promotion
• IEs are expected to have working knowledge of the release process from Dev to the SIT environment (using CI pipeline)
• Should be able to analyse defects related to setup and provide resolutions

Required Qualifications:

• Bachelor's degree in IT, Computer Science, or Insurance-related field

Required Experience (relevant or in a similar role):

• 36 years in insurance tech implementation or systems integration
• Experience with platforms like Guidewire, Duck Creek, Tial, Sapiens, or proprietary insurer systems; REST/SOAP APIs; SQL; XML/JSON |

Required Knowledge and Skills:

• Deep understanding of short-term insurance products (motor, property, liability, commercial lines)
• Familiarity with FSCA, POPIA, and insurance compliance frameworks
• Strong communication, stakeholder management, and analytical thinking
• Good conceptual, analytical, and mathematical skills
• Strong techno-functional orientation, with understanding of IT Landscape, Object
• Orientation, multi-tier Application, Database Design, and the readiness to understand business processes, interesting calculations, and SQL queries
• Ability to match customer functional requirements and application system functionalities
• Good verbal and written communication skills
• Good learner and self-starter, and a team player, ready for the next challenge - wherever it may be