Warehouse, Distribution & Customer Service Manager

Key Responsibilities:

• Manage warehouse, inventory, receiving, dispatch, and distribution operations
• Ensure stock accuracy, inventory integrity, and on-time deliveries
• Oversee route planning, resource allocation, and budget control
• Drive operational efficiencies and cost-saving initiatives
• Lead, train, and motivate warehouse and customer service teams
• Develop and maintain customer service policies, procedures, and standards
• Resolve customer issues and improve overall customer experience
• Monitor performance, analyse reports, and implement continuous improvements
• Ensure compliance with company policies, health & safety standards, and industry regulations
• Manage the maintenance of vehicles, machinery, equipment, and warehouse facilities

This is a senior management role requiring a hands-on leader with strong operational, customer service, and people management experience.

Minimum Requirements:

• Matric
• Relevant Degree/Diploma in Logistics, Warehouse Management, or Supply Chain Management
• Minimum 10 years' warehousing and distribution experience
• Minimum 5 years' management experience
• FMCG/distribution industry experience preferred
• Syspro or similar ERP system experience essential
• Valid driver's licence
• Strong leadership, planning, problem-solving, and communication skills
• Knowledge of Health & Safety regulations